Custom
Engineering/Packaged Services
2/01 – 7/02
Rational Software
Cupertino, CA
Part of the Custom Engineering/Packaged Services team in Rational’s Strategic
Services Organization (SSO), which is dedicated to providing deployment tools/custom
solutions/consulting for the Worldwide Field (Sales) Organization.
- Troubleshoot
Rational products in customer environments.
- Teach
and mentor Rational customers on our products and services; from
basic/intermediate use to best practices and strategies surrounding them.
- Perform
various Custom Engineering projects and rollouts of Rational’s products to its
user community.
- Participate
in customer technical assessments; from interviewing the customer to delivery of
the actual assessment.
- Work
very closely with local field teams in order to understand customer needs and
insure successful product rollout and deployment.
- Develop
Packaged Services for local field teams in order to leverage Rational’s best
practices and services during customer engagements.
- Miscellaneous
technical projects and initiatives.
Principal
– Custom Engineering 5/00 – 2/01
Catapulse, Inc. (now Rational Software)
Cupertino, CA
Led the Custom Engineering effort at Catapulse, which consisted of a small team
dedicated to providing custom solutions within our Hosted Development Service.
- Participated
in customer technical assessments; from interviewing the customer to delivery of
the actual assessment.
- Performed
customer data migrations, and internal/external customizations for customers
utilizing our service.
- Worked
very closely with Customer Support; assisted Director of Customer Care in hiring
the Technical Support team. Mentored entire Technical Support staff.
- Defined
policies and procedures for the Custom Engineering department; from pricing
guidelines to customization flows detailing the overall life of a customization.
- Directly
responsible for other engineers within the Custom Engineering group; mentored
and supervised them in their day-to-day activities.
- Served
as Product/Troubleshooting/”can we do this?” resource for Sales/Professional
Services/Technical Support.
- Responsible
for uptime and overall readiness of the corporate demo machines utilized by
Sales/Professional Services.
Lego
Recombination Engineer 4/98 - 5/00
Netscape Communications Corporation
Mountain View, CA
Fulfilled a variety of tasks within the Applications Product Division (formerly
Actra) at Netscape/AOL with regard to their CommerceXpert product line.
- Back
line Technical Support/Quality Assurance (Assisting the Front Line and Senior
Technical Support Engineers).
- Emergency
and Mission Critical Troubleshooting/Consulting/Training for key domestic and
international customers.
- Software
development in C++/Java/XML utilizing the EDI and OBI specifications on the
SellerXpert product.
- Performance
Benchmarking/Tuning and Post-Sales SWAT Team Work in order to speed deployments
of our BuyerXpert software for strategic customers.
- Defined
product, performance and software design specifications and procedure
documentation.
- Assisted
Technical Publications with writing/reviewing product documentation.
- Served
as resource for software purification (Purify), OBI (Open Buying on the
Internet) Protocol and Performance Testing as well as handled various
troubleshooting questions within the department.
Technical
Support - Major Accounts 9/97 - 4/98
Netscape Communications Corporation
Mountain View, CA
Provide senior level technical support/technical account management for Netscape
Major Accounts customers.
- Worked
on a variety of issues, whether it be critical server/client support, product
deployment, or cases escalated from other departments (Sales/Professional
Services) within Netscape.
- Worked
within Technical Support to provide case resolution in a quick and timely
manner.
- Developed
test cases for bug fixes, and coordinated their resolution within Research and
Development.
- Provided
support for new and existing products in both alpha and beta cycle stages.
- Served
as resource and mentor to other engineers within department, and helped develop
a training program for new hires/engineers transitioning to new roles.
Senior
Database Programmer
3/96 - 7/97
AetherWorks Corporation
St. Paul, MN
Performed Database Design, Programming, Tuning, Testing and Administration for
Oracle Standard and Parallel VLDB's.
- Oracle
Stored Procedure and C++ integration utilizing Oracle PL/SQL and Rogue Wave™
DBtools.h++
- Oracle
WebServer integration to create a web-based company-wide inventory repository.
- Wrote
procedure and product documentation.
- C++
development (design, review, programming, debugging and testing) on a variety of
telecommunications projects within the company.
Resolution
Support Engineer 5/95 - 3/96
Informix Software, Inc.
Menlo Park, CA
Receive technical cases escalated from Advanced Support Department in need of
critical bug fixes.
- Perform
various duties in the resolution of these cases; debugging, bug fixing and
porting in C on both UNIX and Windows platforms.
- Served
as liaison between Technical Support and Research and Development; Assist
Development in diagnosing, analyzing and resolving other technical issues.
Advanced
Support Engineer
6/93 - 5/95
Informix Software, Inc.
Menlo Park, CA
Provide 2nd and 3rd level technical support (Critical system/emergency support,
database development, beta testing, etc.) for Informix customers on a variety
of issues. Handled some supervisory duties.
Student
Programmer/Analyst
9/91 - 6/93
Cornell Information Technologies
Ithaca, NY
System administration on Sun Sparcstation II's for the Network Resources
Department at Cornell University. Also responsible for miscellaneous projects
and hardware/software user support.
Design
Consultant 7/91 - 12/92
modernsoft, Inc.
Palo Alto, CA
Design/Implementation of a financial program on the NeXT platform. Performed
various duties using Interface Builder and Objective C.
Campus
Consultant 6/90 - 9/90
NeXT, Inc. Waltham, MA
Assisted System Engineers in all aspects of work: C development, system
administration, and service/support visits to customers in the Boston area.
Skills:
Various
computers, operating systems, and programming languages.
(Includes: Mac, Sun, HP, PC; UNIX, VMS, DOS, Windows (NT, 95/98, 2000),
X; C, LISP (Scheme), HTML, XML, C++, Java, Perl, VBScript, JavaScript); Informix
Databases (4, 5, 7 series); Oracle Databases (Tools: Designer 2000 Series,
Sql*Net, Sql*Plus, etc. Engines: Oracle 7.3/7.4/8.0.5 series/Parallel Server,
Oracle Webserver), OOA/D, EDI/OBI.
Netscape Products (SuiteSpot, JavaScript; SellerXpert, BuyerXpert,
ECXpert), Microsoft Access, Filemaker Pro, Microsoft Visio.
Rational Products (ClearCase, SoDA, ClearQuest, Requisite Pro, Rational
Rose, Rational Unified Process, Rational Administrator, Rational Robot, Purify,
XDE, Rapid Developer.). Visual Café, Visual Studio, Microsoft Project, VI,
Xemacs.
Working knowledge of Microsoft SQL Server, IBM Websphere, Visual Age
for Java, and Marimba Products (Tuner, Transmitter, Packager, Deployment Manager).
Education:
Cornell
University, Ithaca, NY School of Arts and Sciences
Class of 1993
Major: College Scholar (Cell Biology/Computer Science/Literature)
Activities:
Society
for Creative Anachronism, Bicycling, Electronics, Reading, Science
Fiction/Fantasy, Music and Art, Martial Arts, Ultimate Frisbee, Lego.
