CV - Rustmon's Curio Shoppe

Custom Engineering/Packaged Services 2/01 – 7/02
Rational Software Cupertino, CA
Part of the Custom Engineering/Packaged Services team in Rational’s Strategic Services Organization (SSO), which is dedicated to providing deployment tools/custom solutions/consulting for the Worldwide Field (Sales) Organization.

Troubleshoot Rational products in customer environments.
Teach and mentor Rational customers on our products and services; from basic/intermediate use to best practices and strategies surrounding them.
Perform various Custom Engineering projects and rollouts of Rational’s products to its user community.
Participate in customer technical assessments; from interviewing the customer to delivery of the actual assessment.
Work very closely with local field teams in order to understand customer needs and insure successful product rollout and deployment.
Develop Packaged Services for local field teams in order to leverage Rational’s best practices and services during customer engagements.
Miscellaneous technical projects and initiatives.

Principal – Custom Engineering 5/00 – 2/01
Catapulse, Inc. (now Rational Software) Cupertino, CA
Led the Custom Engineering effort at Catapulse, which consisted of a small team dedicated to providing custom solutions within our Hosted Development Service.

Participated in customer technical assessments; from interviewing the customer to delivery of the actual assessment.
Performed customer data migrations, and internal/external customizations for customers utilizing our service.
Worked very closely with Customer Support; assisted Director of Customer Care in hiring the Technical Support team. Mentored entire Technical Support staff.
Defined policies and procedures for the Custom Engineering department; from pricing guidelines to customization flows detailing the overall life of a customization.
Directly responsible for other engineers within the Custom Engineering group; mentored and supervised them in their day-to-day activities.
Served as Product/Troubleshooting/”can we do this?” resource for Sales/Professional Services/Technical Support.
Responsible for uptime and overall readiness of the corporate demo machines utilized by Sales/Professional Services.

Lego Recombination Engineer 4/98 - 5/00
Netscape Communications Corporation Mountain View, CA
Fulfilled a variety of tasks within the Applications Product Division (formerly Actra) at Netscape/AOL with regard to their CommerceXpert product line.

Back line Technical Support/Quality Assurance (Assisting the Front Line and Senior Technical Support Engineers).
Emergency and Mission Critical Troubleshooting/Consulting/Training for key domestic and international customers.
Software development in C++/Java/XML utilizing the EDI and OBI specifications on the SellerXpert product.
Performance Benchmarking/Tuning and Post-Sales SWAT Team Work in order to speed deployments of our BuyerXpert software for strategic customers.
Defined product, performance and software design specifications and procedure documentation.
Assisted Technical Publications with writing/reviewing product documentation.
Served as resource for software purification (Purify), OBI (Open Buying on the Internet) Protocol and Performance Testing as well as handled various troubleshooting questions within the department.

Technical Support - Major Accounts 9/97 - 4/98
Netscape Communications Corporation Mountain View, CA
Provide senior level technical support/technical account management for Netscape Major Accounts customers.

Worked on a variety of issues, whether it be critical server/client support, product deployment, or cases escalated from other departments (Sales/Professional Services) within Netscape.
Worked within Technical Support to provide case resolution in a quick and timely manner.
Developed test cases for bug fixes, and coordinated their resolution within Research and Development.
Provided support for new and existing products in both alpha and beta cycle stages.
Served as resource and mentor to other engineers within department, and helped develop a training program for new hires/engineers transitioning to new roles.

Senior Database Programmer 3/96 - 7/97
AetherWorks Corporation St. Paul, MN
Performed Database Design, Programming, Tuning, Testing and Administration for Oracle Standard and Parallel VLDB's.

Oracle Stored Procedure and C++ integration utilizing Oracle PL/SQL and Rogue Wave™ DBtools.h++
Oracle WebServer integration to create a web-based company-wide inventory repository.
Wrote procedure and product documentation.
C++ development (design, review, programming, debugging and testing) on a variety of telecommunications projects within the company.

Resolution Support Engineer 5/95 - 3/96
Informix Software, Inc. Menlo Park, CA
Receive technical cases escalated from Advanced Support Department in need of critical bug fixes.

Perform various duties in the resolution of these cases; debugging, bug fixing and porting in C on both UNIX and Windows platforms.
Served as liaison between Technical Support and Research and Development; Assist Development in diagnosing, analyzing and resolving other technical issues.

Advanced Support Engineer 6/93 - 5/95
Informix Software, Inc. Menlo Park, CA
Provide 2nd and 3rd level technical support for Informix customers on a variety of issues:

Critical system support, database development, or cases escalated from other departments (worldwide) within Informix.
Worked within Resolution Center to provide case resolution in a quick and timely manner.
Part of select team that provided 24X7 emergency customer support.
Developed test cases for bug fixes, and coordinated their resolution within Research and Development.
Provided support for new products in both alpha and beta cycle stages.
Supervised other team members within Resolution center, and also handled other duties in a supervisory fashion.

Student Programmer/Analyst 9/91 - 6/93
Cornell Information Technologies Ithaca, NY
System administration on Sun Sparcstation II's for the Network Resources Department at Cornell University. Also responsible for miscellaneous projects and hardware/software user support.

Design Consultant 7/91 - 12/92
modernsoft, Inc. Palo Alto, CA
Design/Implementation of a financial program on the NeXT platform. Performed various duties using Interface Builder and Objective C.

Campus Consultant 6/90 - 9/90
NeXT, Inc. Waltham, MA
Assisted System Engineers in all aspects of work: C development, system administration, and service/support visits to customers in the Boston area.

Skills:

Various computers, operating systems, and programming languages. (Includes: Mac, Sun, HP, PC; UNIX, VMS, DOS, Windows (NT, 95/98, 2000), X; C, LISP (Scheme), HTML, XML, C++, Java, Perl, VBScript, JavaScript); Informix Databases (4, 5, 7 series); Oracle Databases (Tools: Designer 2000 Series, Sql*Net, Sql*Plus, etc. Engines: Oracle 7.3/7.4/8.0.5 series/Parallel Server, Oracle Webserver), OOA/D, EDI/OBI. Netscape Products (SuiteSpot, JavaScript; SellerXpert, BuyerXpert, ECXpert), Microsoft Access, Filemaker Pro, Microsoft Visio. Rational Products (ClearCase, SoDA, ClearQuest, Requisite Pro, Rational Rose, Rational Unified Process, Rational Administrator, Rational Robot, Purify). Visual Café, Xemacs. Working knowledge of Microsoft SQL Server, IBM Websphere, Visual Age for Java, and Marimba Products (Tuner, Transmitter, Packager, Deployment Manager)

Education:

Cornell University, Ithaca, NY
School of Arts and Sciences Class of 1993
Major: College Scholar (Cell Biology/Computer Science/Literature)

Activities:

Society for Creative Anachronism, Bicycling, Electronics, Reading, Science Fiction/Fantasy, Music and Art, Martial Arts, Ultimate Frisbee, Lego.

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